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24/7 Efficiency.

Our Support Desk is the gateway to Superior Service.

The moment you contact us, your quality experience– and our clock– begins. With a streamlined, single-contact procedure and ultra fast resolution from the industry’s best specialists, it’s no wonder why Gear One clients can’t get enough of how easy and efficient our Support Desk is. 

And, it’s available 24/7/365.

  • U.S. domestic call center
  • Single-contact, voice-to-voice support from IT professionals
  • Ticket response in 4 hours or less
  • Available 24/7/365
The quick response from Gear One's technical call center helped me get our servers up and running with little to no downtime. They were able to diagnose the problem, remote in, and correct the issue I was having... Thank you, Gear One.
S. GroganCIO
Gear One is fantastic. I emailed them [to] please open a new On-site Repair Support Case...to replace failed parts in a BladeSystem. They sent a tech out the next day and replaced the fan, no questions asked. Thanks.
T. ChaudryInfrastructure Ops, Vmware Team
It’s simple to communicate with Gear One’s service center. I emailed them on a failed hard drive in my server that needed to be replaced. I provided the necessary serial number of the unit, and the part number of the failed drive.

I received an email confirmation in about an hour, and an overnight tracking number for the replacement drive. The Original Equipment Hard Drive was received the following day. I installed it, and issue fixed! Thank you.

K. MagadiIT Manager
I emailed Gear One my error message... They sent a technician out the next day with the battery in hand, and replaced the battery in our IBM 2145-CG8.

Thank you, Gear One, for keeping service simple.

C. PaceStorage Admin
How easy they are to work with!
R. JacksonSr. Network Engineer
I emailed the customer service department for Defective Part # (hard drive, controller, CPU, memory, entire system). A GearOne Cisco engineer called me back within the day. He did an outstanding job figuring out the issue over the phone, and helped me reconfigure the unit to original working status. Thank you for the quick response and service.
T. DuncanNetwork Engineer
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Highlights

Single Contact

With our single-point-of-contact support procedure, our clients never endure the lost time of holds and transfers in search of “the right person” to handle their issue. Instead, we offer an elite team of equally capable IT personnel in a simplified support structure. Once your ticket is created, you work with a single technician who sees your issue to resolution.

Better Technicians

Our Support personnel are certified IT professionals, many holding masters degrees and over 10 years of high level escalation experience. They are vetted for the patience and deep understanding that an IT Support Desk environment requires; and they are knowledgeable in our clients’ particulars in order to provide the highest level of assistance.

Faster Resolution Time

If you contact Support by email, or if your matter is escalated for further attention beyond your initial call, you’ll receive a return response in 4 hours or better. (And we usually do better.) But, you can also upgrade your service plan options to 2-hour response to receive priority.